Oracle

Our Oracle practice makes a positive difference to customers by helping them align their businesses with the latest in Information Technology (IT). We deliver superior projects, IT, and business values to customers. Our Oracle practice makes a positive difference to customers by helping them align their businesses with the latest in Information Technology (IT). We deliver superior projects, IT and business values to customers. As a platinum partner of Oracle, we have demonstrated capabilities in the ever expanding Oracle ecosystems, such as Oracle Enterprise Resource Planning (ERP) applications. Fusion Middle Ware, BI and SOA products and Oracle Databases, Oracle Industry Products, Emerging areas such as End to End PaaS (Platform as a Service), Cloud solutions and Mobility

The advent of cloud has fundamentally changed the Infrastructure and ERP landscape. Our Oracle practice, through our innovative Oracle cloud, EBS, Siebel, among other Oracle application solutions, has been at the edge of this change — improving the experience and engagement of business clients and of their customers, suppliers, and employees as well. We believe that firms are often hindered by aging technology and an intent to transform is required at every step of the value chain.

The end goal of our Oracle Practice, encompassing both On-Premise and Cloud Solutions, and spanning Systems Integration & Applications Management Services, enabled by a diverse set of homegrown and field-tested tools is to create a competitive advantage for our customers with increased efficiency and agility.

Oracle CX Service: Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations.

Offer service anywhere, anytime: Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Oracle CX Service delivers personalized, seamless interactions throughout the customer journey.

Automate and energize serviceExceed: customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service energizes your service strategy and accelerates business transformation.

Simplify the human side of service: Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.

Empower your field team: Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.