What is digital transformation?

Digital transformation is a fundamental rethinking of customer experience, business models, and operations. It’s about finding new ways to deliver value, generate revenue, and improve efficiency – and companies are using innovative technologies to do it.

Why transform now?

Breakthrough technologies like AI and the Internet of Things (IoT) are reaching maturity and becoming more accessible and affordable. Digital leaders are leveraging these technologies to transform customer experience, improve productivity, and gain competitive advantage.

What does digitalization look like?

Find out how disruptive innovation is transforming business models, processes, and the way we work in the digital economy.

New business models

Business model innovation should be at the core of every CEO’s digital agenda. Explore the six most effective types of business models in this infographic.

New business processes

With digital business processes, you can improve the customer experience, act on real-time and predictive insights, increase productivity – and much more.

New ways of working

Digital innovations are changing the workplace in four key ways – but people remain at the heart of it, even if one of your new colleagues is a machine.

Do all companies need to transform?

Every business will eventually need to reinvent themselves in the digital age. Some industries are under intense pressure to transform their business model now, while others are starting with incremental process innovations.

How to survive the digital storm

Which industries are under the most pressure to transform? Sectors like retail, banking, and high tech are in the eye of the storm, while others have not yet reached the point of digital disruption. Find out if you need to transform – and if so, how to do it.

Transformation roadblocks and how to face them

Digital transformation: Is a little failure okay?

Should you expect a little failure as part of the digital transformation process? Are there times when failure is useful? Learn how small “learning failures” can help you reap greater rewards.

Top 3 CEO challenges and priorities

The top three digital transformation challenges – and the top three priorities – are the same for CEOs across industries and regions. Learn about each element and prepare for a successful transformation.

Digital strategies for innovation

We believe there are three types of innovation that develop and evolve along three horizons. These digital transformation strategies can work in parallel – helping you move from incremental improvements through to total transformation.


Continuous innovation happens now – in the present – and involves making incremental improvements to existing products and services.


Adjacent innovation involves enhancing your existing portfolio using new technologies or applying existing knowledge to new markets to help you gain new customers.


New transformative innovation occurs through emerging trends, technologies, and business models, yielding revolutionary products and markets.

Tech trends in an era of choice

In our new journal “Horizons by SAP,” discover emerging ideas, business trends, and views from leading technology experts. This issue explores how digitization is driving the ubiquity of choice and modularity – and what this means for your business and your customers.

Best practices for digital transformation

Digital transformation is just as much about leadership, people, and change management as it is about technology. Here are some best practices for success.

Tips for keeping transformation on track

Digital transformation is never really done. It’s an ongoing process – and it isn’t an easy one. Learn about five key tips for keeping your transformation project on track and maximizing your ROI.

4 ways digital leaders set themselves apart

In a global SAP and Oxford Economics survey, only 3% of executives said they had achieved enterprise-wide digitization. Explore their approach, results – and the four factors central to their success.

People-powered business transformation

Even with the best technologies and an agile methodology, transformation projects rely on the right people to conduct them – and on getting buy-in from leaders and staff. Read how HR can help.

Continue to build your expertise

The Intelligent Enterprise: The next frontier

Learn about the technologies that are helping companies become Intelligent Enterprises: artificial intelligence, predictive analytics, digital assistants, conversational interfaces, and more – in part 1 of this webcast series.

Digital strategies for small and midsize businesses

Intelligent Enterprises – regardless of size – do more with less, automate routine tasks, and deliver a best-in-class customer experience. Learn about strategies that help SMEs transition into this new kind of digital business.

Using technology to meet rising customer expectations

Hear SAP and IDC experts discuss how digital innovations like the Internet of Things, machine learning, blockchain, and cloud can help businesses create customer value and competitive differentiation – in this webcast replay.